For general inquiries, please call the Provider toll free number located on the back of the member identification card.
To submit claims and correspondence, please mail to the address printed on the back of the member identification card.
If you are a provider who is currently sending paper claims, we encourage you to submit claims in electronically using our Electronic Payer ID, via Emdeon, which is 75190. This will expedite claims processing and payment.
For your convenience, NCAS offers a full range of online support tools that are accessible 24/7 and is the easiest and quickest way to access information on claims status, payment and eligibility confirmation. You can access this information by logging into your "My NCAS Account." Currently, all providers will need two (2) accounts to access their information online. For ease of access, both links to your "My NCAS Account" have been provided on this page.
Providers should already have access to the existing Self Service account. We now request that you register for a new account on LIN. It is a simple process that should take no more than a few minutes to set up. A link to LIN has been provided on the left hand side menu bar. You will need the following information to register - Username, Contact Full Name, Email address, Tax Identification No. (TIN) of the facility and Address. Once your set up is complete, you will be able to access your information on LIN as well as continue to use the Self Service site as well.