Frequently Asked Questions

1. What is a TPA?
2. What do the initials NCAS mean?
3. How long does it take you to pay a claim?
4. How many employees do you have?
5. For how many groups/lives do you administer?
6. Where are you located?
7. When is the best time to call customer service?
8. What information do we need to get a quote?
9. How do we access the NCAS web site?
10. Explain the monthly Estimated Aggregate Report.
11. Explain the Stop Loss Policy and the differences between Specific and Aggregate.
12. What Month End Reports are the client and broker set up to receive?
13. Who are some of your larger and/or nationally recognized clients?
14. What things distinguish you from other TPAs?
15. How many re-insurers do you deal with?
16. Do you have any medical staff on board?
17. Do you have any legal staff?
18. What unique features does your system have?
19. What should I do when I use the 'back' button on Explorer and get locked up and cannot continue?
20. Why can't I find the claims that I am looking for when I know that they have been paid?
21. What does 'Finalized' mean?
22. What should I do when an insured/employee forgets their password?
23. What's the difference between a PPO and an HMO?
24. What is a provider?
25. Why would I want to use a doctor or hospital that participates in CareFirst BlueCross BlueShield networks?
26. How do I find a network provider?
27. How do I get my physician to participate in the networks NCAS has access to?
28. Can I access network providers while traveling?
29. Who is HealthAxis?

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